Harness tribal knowledge as soon as you find it with powerful knowledge authoring made for mobile. Create articles from scratch, use templates, identify similar articles or import knowledge from external sources. Remedy Knowledge Management is a complete framework to give your digital workforce the information they need, when they need it, wherever they need it.
Remedy Knowledge Management helps you to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.
User-friendly, interactive, template-based articles are easy to create from your desktop browser or the native mobile application.
Find what you need quickly and effortlessly with the powerful natural language search capability.
Comment, flag, and like your favorite articles with Knowledge Centered Support (KCS) best practices.
Source data from third parties or from historical incidents, problems, and known errors.
By helping your customers solve their own problems you can deflect calls to the service desk, saving you time and reducing costs.