Remedy Change Management

Manage complexity, simply

Reduce risk and enable digital transformation by planning, tracking, and delivering successful changes across the enterprise. Intuitive wizards empower occasional users to make change requests quickly and effortlessly from any device, in any location. Advanced functionality including collision detection, impact analysis, and a visual change calendar helps you to be productive and proactive.

  • 40% reduction in failed changes through controlled release management
  • 55% reduction in cost per change event by using automated collision detection and impact analysis
  • 35% increase in process efficiency with out-of-the-box ITIL® alignment
  • 33% reduction in level-one ticket costs as a result of reduced help-desk calls

Comprehensive, reliable change management

Faster change. Lower cost. Fewer errors.

Policy enforcement

Improve change consistency with ITIL and COBIT best practices and compliance with many industry-specific regulations.

Mobile change

Create, edit and approve changes from the native, mobile Smart IT interface.

Closed-loop change

Integrate with CMDB, automation, cloud management, monitoring, and event management solutions for end-to-end IT Operations Management and DevOps.

Performance insight

Use KPI dashboards and process-specific reports for insight into your change management process for control and optimization.

Impact analysis

Get visibility into the services, assets, and people affected by a change.

Configuration tracking

Detect and manage unauthorized changes to the IT configuration.

Multistage approvals

Ensure required approvals are obtained before any changes are implemented.

Collision detection

Identify conflicting changes proactively and automatically.

Change calendar

Enable your team to collaborate on change planning visually and dynamically.

All Products

IT Automation Workload Automation IT Service Management

We have between 500 and 600 changes a month, and it required a lot of effort to review each one of them. With the BMC solutions, we’ve been able to implement a risk-based approach that lets us focus our time and attention on the changes that mean the most to the business. David Traynor, Manager, Business Excellence