New Remedy 9 Service Management
Smart, beautiful and powerful service management that empowers the digital workforce.

Smart. Beautiful. Powerful.

BMC Remedy Service Management is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own datacenter.

  • Service desk in your pocket: Mobilize the digital workforce and take advantage of native mobile device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.
  • Amazing user experience (UX): Smart IT is the persona-based user experience personalized to your role with context-aware insights that automatically present you with relevant content.
  • Intuitive self-service: Log an incident, request a service, reserve a room, download an app, or check service availability all from the convenience of a mobile app.
  • Engage the whole team: Embedded social and collaboration tools help you work smarter to deliver better service across the digital enterprise.
  • Insightful analytics: Create detailed reports with drag-and-drop simplicity and visualize them in stunning dashboards with brand new Smart Reporting.

Video: Smart, beautiful, powerful service management

Remedy 9 helps you deliver amazing service with a modern, social, mobile platform that puts insight at your fingertips, so you can be productive, all of the time, in any location. (5:42)

Manage complexity, simply

Remedy 9 takes advantage of a brand new Java codebase, the industry leading CMDB and flexible integrations to deliver a truly enterprise scale service management platform for the digital enterprise. Decades of industry experience are delivered through embedded ITIL processes and industry best practice reports and KPIs.

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IT Automation Workload Automation IT Service Management

Remedy 9 with its modern, flexible approach puts the data and intelligence we need at our fingertips. Their tools are designed to center around the needs of the most important part of an organization, the people. Tauf Chowdhury, ITSM Architect, Hindsight Technologies, Inc.